Can I be banned for rejecting free incoming chats?

Yes. Repeatedly rejecting free incoming chats is grounds for a ban from the platform. As an advisor, you must not repeatedly reject these requests because the chats are free.

When you appear available, you must be ready to accept incoming requests, including free ones. If you cannot take consultations, switch your status to offline until you are available again.

If a technical issue prevents you from accepting chats, report it to support with the date and time of the incident and a description of what happened.