How do I contact support and how long does a reply take?

Write from the support section of the app and pick the reason that matches your case: credits not received, free minutes, an app problem, account and history, or reporting a session.

Picking the right reason speeds up the reply, because your message arrives already classified.

So the team can review your case on the first pass, include:

• The approximate date and time of what happened
• The expert name, if a consultation is involved
• The purchase receipt, if it concerns a payment

The team usually replies within a few hours, though times can vary.