I paid and my minutes did not arrive, what do I do?

Close and reopen the app, then check your balance. Some purchases take a few minutes to credit, because the confirmation comes from the store rather than from Orum.

If your balance still does not appear after that, write to support from the help section with the reason Credits not received, and include the receipt Google Play or App Store sent you.

Have the date, the amount and the email on your store account to hand: they locate the purchase faster.

Support usually replies within a few hours.