My internet dropped mid-consultation, was I still charged?

Q: My internet dropped mid-consultation, was I still charged?

It depends how long you take to come back. - Under 5 minutes: the session stays open and you can continue where you were. - Over 5 minutes: the system closes the session and charges the time elapsed. If the app itself fails during the session, no minutes are taken from your balance. If you think you were charged for a problem that was not on your side, write to support from the help section with the date and the expert name. Every session is recorded in your history, so what happened can be reviewed.

Question

Accepted Answer

It depends how long you take to come back.

Under 5 minutes: the session stays open and you can continue where you were.
Over 5 minutes: the system closes the session and charges the time elapsed.

If the app itself fails during the session, no minutes are taken from your balance.

If you think you were charged for a problem that was not on your side, write to support from the help section with the date and the expert name. Every session is recorded in your history, so what happened can be reviewed.

My internet dropped mid-consultation, was I still charged?

If you reconnect within 5 minutes, the session continues where it was. If more than 5 minutes pass, the system closes it and charges the time elapsed.