My profile is stuck on busy and I get no chats
Busy status turns on while you are in a session and should clear when it ends. If it stayed on, close and reopen the app and check your status.
Busy status turns on while you are in a session, so new consultations do not arrive at the same time. It should clear on its own when you finish.
If it stayed on:
- Check that all your sessions are closed, including any you left open in another tab or device.
- Close and reopen the app.
- Check that your status is online.
If you still appear busy after that, contact support with the reason Profile stuck on busy and state when it started. You cannot receive consultations while the status is stuck, so report it early.