I completed a session and it is missing from my balance

Check your session history first: your balance can take a while to reflect a very recent consultation.

The date matters too. If this happens around the 18th of the month, your balance may have reset through the monthly payout process. In that case a zero balance is the cut-off, not a lost session.

If the session appears in your history but does not add to your balance, contact support with the reason Unpaid session and include:

• The date and time of the session
• The client name
• The approximate duration

Every session is recorded, so those details are enough to review what happened.